Terms of Service
These Terms of Service govern access to and use of ShootGlow.
1. Agreement and Eligibility
By accessing or using ShootGlow, you agree to these Terms. You represent that you have authority to bind your studio or organization to this agreement.
2. Service Description
ShootGlow is a multi-tenant SaaS platform for photographers, including tools for studio operations, galleries, contracts, communications, and payment-related workflows.
3. Accounts and Tenant Security
You are responsible for:
- Maintaining account credential confidentiality.
- Managing user roles and access within your studio tenant.
- Promptly notifying ShootGlow of unauthorized access or suspicious activity.
ShootGlow enforces tenant isolation and role-based controls, but you remain responsible for proper user administration in your organization.
4. Customer Data and Ownership
As between the parties:
- You retain ownership of customer content and data you upload or submit.
- You grant ShootGlow rights necessary to host, process, transmit, and display that data to provide the service.
You represent that you have all rights and permissions needed to process client personal information and photo/image content through ShootGlow.
5. Acceptable Use
You will not:
- Use the service for unlawful, infringing, fraudulent, or abusive activity.
- Attempt unauthorized access, security testing without permission, or service disruption.
- Upload malware or harmful code.
- Violate privacy, publicity, or intellectual property rights.
ShootGlow may suspend access for violations that threaten users, data, or platform integrity.
6. Fees and Payments
Paid features, subscription terms, and billing cycles are provided in your order flow or billing interface.
Payments are processed through Stripe. ShootGlow receives payment event outcomes and related metadata required to operate billing workflows.
7. Communications and CAN-SPAM Compliance
ShootGlow may send service and transactional communications (for example, account notices, billing notices, and operational alerts).
If marketing communications are sent, they must include required unsubscribe mechanisms and comply with applicable law, including CAN-SPAM.
8. Privacy and Data Processing
Your use of ShootGlow is also governed by the Privacy Policy.
You are the controller (or business) for your client data in many workflows, and ShootGlow acts as a processor (or service provider) for those workflows.
ShootGlow uses sub-processors including Supabase, Cloudflare, Stripe, Resend, Telnyx, and PostHog to provide the service.
9. Data Retention and Deletion
ShootGlow retains customer data for service operation, legal compliance, and legitimate business purposes, subject to configured retention behavior and applicable law.
Deletion requests are handled subject to legal exceptions, fraud prevention needs, and records retention obligations.
10. Availability and Changes
We work to provide reliable service but do not guarantee uninterrupted availability.
ShootGlow may modify features, provided that material reductions in core functionality for paid plans will be handled in good faith and in line with applicable contractual commitments.
11. Intellectual Property
ShootGlow and related software, branding, and documentation are owned by ShootGlow or its licensors and are protected by applicable intellectual property laws.
12. Disclaimers
The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law.
13. Limitation of Liability
To the maximum extent permitted by law, ShootGlow is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.
Total liability is limited to amounts paid for the service in the applicable lookback period, except where limits are prohibited by law.
14. Indemnification
You agree to indemnify and hold ShootGlow harmless from claims arising out of your misuse of the service, your content, or your violation of law or these Terms.
15. Termination
You may stop using the service at any time. ShootGlow may suspend or terminate access for material breach, legal requirements, or security risk.
16. Governing Law
These Terms are governed by the laws of the jurisdiction specified in your master agreement or, if none, the default jurisdiction designated by ShootGlow in your order documentation.
17. Changes to Terms
We may update these Terms. Continued use after the effective date of updates constitutes acceptance of the updated Terms, unless prohibited by law.
18. Contact
For legal notices or questions:
- Email: legal@shootglow.com
- Address: ShootGlow Legal, [Business Address Placeholder]