ShootGlow

Terms of Service

Last updated: September 8, 2026

Terms governing access to and use of ShootGlow.

Terms of Service

These Terms of Service (“Terms”) govern access to and use of ShootGlow websites, applications, and related services (the “Service”) provided by ShootGlow (“we,” “us,” or “our”).

By creating an account, completing checkout, or otherwise accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a studio or other organization, you represent that you have authority to bind that entity, and “you” includes that entity.

If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal information.

1. Eligibility and Accounts

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to use the Service.

You are responsible for:

  • Maintaining the confidentiality of account credentials.
  • All activity under your accounts and studio tenant.
  • Managing user roles and access within your studio.
  • Promptly notifying us of unauthorized access or suspicious activity.

We may refuse registration, reclaim usernames, or require additional verification where reasonably needed for security or compliance.

2. The Service

ShootGlow is a multi-tenant SaaS platform for photographers and studios, including tools for scheduling, client management, galleries, contracts, communications, commercial workflows, and payment-related features.

We may improve, add, or modify features. Material reductions in core paid functionality will be handled in good faith consistent with these Terms and any applicable plan commitments. We do not guarantee uninterrupted or error-free operation.

Contract templates and similar tools are productivity features only — they are not legal advice. You are responsible for ensuring your contracts and client communications comply with laws that apply to your business.

3. Customer Content and Data

“Customer Content” means data, files, images, text, and other materials you or your users upload or submit to the Service.

As between you and ShootGlow:

  • You retain ownership of Customer Content.
  • You grant ShootGlow a worldwide, non-exclusive license to host, process, transmit, display, and create technical derivatives of Customer Content solely as needed to provide, secure, support, and improve the Service.
  • You represent that you have all rights and permissions needed to process client personal information and photo/image content through ShootGlow, including any required notices and consents.

You are typically the controller/business for your client data; ShootGlow acts as a processor/service provider for those workflows as described in the Privacy Policy.

4. Acceptable Use

You will not, and will not allow others to:

  • Use the Service for unlawful, infringing, fraudulent, deceptive, or abusive activity.
  • Violate privacy, publicity, intellectual property, export, sanctions, or communications laws (including spam and telemarketing rules).
  • Attempt unauthorized access, probe systems without permission, disrupt the Service, or circumvent security or tenant isolation.
  • Upload malware or harmful code.
  • Resell, sublicense, or provide the Service to third parties except as expressly allowed by your plan.
  • Misrepresent your identity or affiliation, or use the Service to harm minors.

We may investigate and suspend or terminate access for violations that threaten users, data integrity, or the platform.

5. Fees, Subscriptions, and Payments

5.1 ShootGlow subscription vs client payments

ShootGlow charges studios a platform subscription (SaaS plan fees) for access to the product. Separately, when your clients pay you for sessions or products, those funds are processed through Stripe Connect (or the configured payment processor) and belong to your studio, subject to the processor’s fees and your payout settings. ShootGlow plan fees are not a commission on your client bookings.

For client payments, you (the studio) are the merchant of record with the payment processor unless the product expressly states otherwise. You are responsible for your tax, refund, chargeback, and consumer-law obligations to your clients.

List prices, plan limits, and billing interval options are shown in the order flow, Pricing page, and Studio Settings. Amounts charged follow the Stripe Price you select at subscribe or plan-change time.

5.2 Auto-renewal and billing cycle

Unless canceled under §5.5, subscriptions auto-renew at the end of each billing period (monthly or annual) for the then-current plan and interval. You authorize ShootGlow (via Stripe) to charge the payment method on file for renewal and for any prorated amounts from plan or interval changes.

5.3 Trials

New studio subscriptions may include a trial before the first paid charge:

  • For new studios, the standard trial begins when you complete registration Checkout (creating the Stripe Customer and Subscription with a payment method on file)—not merely by creating an account, and not only when you later visit Studio Settings → Subscription. Standard trial length is 14 days from that Checkout, unless a longer trial is applied through a ShootGlow platform promotion or authorized operations override (for example, 30 days).
  • A valid payment method is required to start a trial.
  • During the trial you receive entitlements of the plan you selected at Checkout.
  • If you cancel during the trial, you are not charged for that subscription period and access ends when the trial or cancel flow completes as shown in billing.
  • At trial end, the subscription converts to paid billing on the selected plan (first charge after the 14-day trial, or after any longer authorized trial). A failed first charge may place the subscription in a past-due or similar recovery state until payment succeeds or the subscription ends.
  • If registration Checkout is not completed, or a trial ends without a successful paid conversion, studio feature access may be limited until billing is restored through Studio Settings (for example, completing Checkout, updating the payment method, or resubscribing). Eligible studios that have never used a trial may start one from billing settings when the product offers that path.

5.4 Plan and interval changes; proration

Subject to plan availability and usage limits:

  • Upgrades (moving to a higher plan) take effect immediately, with proration so you are charged for the unused portion of the prior plan and credited toward the new plan as Stripe calculates.
  • Monthly ↔ annual interval changes take effect immediately, with proration. Annual billing discounts, when offered, are reflected in the annual Price (they are not a separate “promo code” stack on top of that Price unless explicitly structured that way).
  • Downgrades take effect immediately with proration only when your current usage (for example, seats and storage) fits within the target plan’s limits. If you are over the target plan’s limits, the change is blocked until you reduce usage; ShootGlow does not force-cut seats or files and does not silently schedule an over-quota downgrade for period end.

5.5 Cancellation

You may cancel a paid subscription through the billing interface (including Stripe Customer Portal where offered). Cancellation is at period end: you keep access through the remaining paid period; after that period ends, the subscription ends and write access may be limited while read access to existing data continues, subject to product rules and these Terms. You may undo a scheduled cancel before the period ends when the product allows. Canceling does not automatically delete your content; see §8 and the Privacy Policy.

5.6 Platform promotion codes

ShootGlow may offer platform promotion codes (percent-off or amount-off) created by ShootGlow operations. Codes may be limited by plan, duration, redemption count, expiry, and billing interval. Typically at most one platform promo applies per Checkout or subscription; stacking two platform codes is not supported. Annual list discounts already baked into annual Prices are separate from promo codes. Studio booking coupons and client-facing offers are not platform subscription promos.

5.7 Payment processing

Payments for ShootGlow subscriptions and related charges are processed through Stripe. ShootGlow receives payment event outcomes and related metadata required to operate billing, entitlements, and support workflows. Failed payments, chargebacks, or processor restrictions may limit Service access until resolved.

6. Communications

We may send service and transactional communications (for example account, security, billing, and operational notices).

Where marketing communications are sent, they include required unsubscribe mechanisms and comply with applicable law, including CAN-SPAM.

If SMS features are enabled, message frequency varies; message and data rates may apply; reply STOP to opt out and HELP for help where supported. Studios are responsible for obtaining required consent before messaging their clients.

7. Privacy and Third-Party Services

Your use of ShootGlow is also governed by the Privacy Policy.

The Service integrates with third-party providers (including payment, email, SMS, hosting, analytics, and job-processing vendors). Their terms and privacy notices apply to their services. We are not responsible for third-party services we do not control.

8. Data Retention, Export, and Deletion

We retain Customer Content as needed to operate the Service, comply with law, and for legitimate business purposes, subject to product retention settings and the Privacy Policy.

You may export or delete certain data using in-product tools where available, or by contacting support. Deletion requests are handled subject to legal exceptions, fraud prevention, backup cycles, and records-retention obligations.

After termination or subscription end, we may delete or de-identify Customer Content after a commercially reasonable period, except where retention is required.

9. Intellectual Property

ShootGlow and related software, branding, documentation, and the Service (excluding Customer Content) are owned by ShootGlow or its licensors and are protected by intellectual property laws. These Terms do not transfer any ShootGlow IP to you other than a limited right to use the Service during your subscription according to your plan.

Feedback you provide may be used by ShootGlow without restriction or compensation.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CUSTOMER CONTENT WILL NEVER BE LOST.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOOTGLOW AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOOTGLOW’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO SHOOTGLOW FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU ARE ON A FREE/TRIAL PLAN WITH NO PAID FEES IN THAT PERIOD, ONE HUNDRED U.S. DOLLARS (US $100)).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

12. Indemnification

You will defend, indemnify, and hold harmless ShootGlow and its affiliates, officers, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your use of the Service; (c) your relationships with clients or end users; or (d) your violation of law or these Terms.

13. Suspension and Termination

You may stop using the Service at any time and may cancel subscriptions as described in §5.5.

We may suspend or terminate access immediately for material breach, non-payment, legal requirements, security risk, or misuse. We may also discontinue the Service with reasonable notice where practicable.

Provisions that by their nature should survive (including ownership, fees owed, disclaimers, limitations of liability, indemnification, and governing law) will survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-law rules.

Except where prohibited by law, the state and federal courts located in Oakland County, Michigan (or the U.S. District Court for the Eastern District of Michigan) will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction there.

Nothing in these Terms limits either party’s right to seek injunctive or other equitable relief for misuse of intellectual property or unauthorized access to the Service.

15. Changes to These Terms

We may update these Terms from time to time. We will revise the “Last updated” date and, for material changes, provide additional notice as appropriate. Except where prohibited by law, continued use of the Service after the effective date of updated Terms constitutes acceptance of the updates. If you do not agree, you must stop using the Service and cancel any paid subscription.

16. General

These Terms, together with the Privacy Policy and any order or plan details presented at checkout, are the entire agreement between you and ShootGlow regarding the Service and supersede prior agreements on that subject.

If a provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be provided by email to your account address, in-product message, or posting to the Service.

17. Contact

For legal notices or questions:

  • Email: legal@shootglow.com
  • Postal address: ShootGlow Legal, 2000 Oakley Park Rd #200, Commerce, MI 48390, United States